Thank you for choosing Over The Moon Bridal.. I am here to help. If you have any questions please contact me.
If you are getting married within a week of ordering please contact me and let me know your zip code and I can give you an estimate arrival date through USPS.com I have had several brides order just days before there wedding and their veils arrived in time using USPS Priority Mail.
I do offer reduced shipping on mulitple items. The price will show up once added to your chart, before purchase.
I except Paypal, Etsy Direct check out and Etsy Gift Cards. Payment needs to be completed within 24 hours of purchase or transaction will be cancelled.
Your files will be available to download once payment is confirmed.
ALL items in shop are sent to the post office 1-4 days aftter purchase.
All USA veil and burlap monogram orders are shipped in a USPS Priority mail, usually a 2-3 day in transit. All other items are shipped USPS First class, usually 2-5 days in transit. All USA orders come with delivery confirmation and tracking. Etsy sends you an email notification with this number once it's been shipped. You can also find it by clicking on YOU in the right top corner of the Etsy homepage, the click purchases and reviews, and then the blue tracking number.
For INTERNATIONAL orders please be aware that shipping may take up to 3 weeks or even slightly longer in transit. All custom fees, dutys and taxes are the responsibility of the buyer. Please be aware of your own countries fees and limitations. I have no way of knowing what fees each country taxes on. Packages returned because you refusal to pay duties and fees will not be refunded.
Instant Download items are final sale.
Do to the nature of special occasion items, if you need to return an item, contact me immediately, no longer than 2 days after delivery. Shipping fees are non-refundable and the buyer is responsible for the cost of returning the item.Please return the item(s) in the original or similar packaging with tracking information (ie. delivery confirmation).
Buyer pays price difference.
The return/exchange will be issued once the item has been returned and found to be in it's original new condition.
No refunds/exchanges for all clearance, reduced, or special sale items.
All custom orders sales are final. No exchange. No Returns.
If your veil is a little wrinkled from shipping simply hang it in the bathroom (where it won't get wet) while you take a steamy shower. The steam in the room will unwrinkle it nicely.
Contact me if you have any questions at all. I am here to help!
Please let me know how you liked your veil or other wedding item. I would also, LOVE LOVE LOVE to see your beautiful weddings, please hastage me in your social media #overthemoonbridal
If for any reason you are not fully satisifed, please contact me by sending me an Etsy message or my contact info on my card you recieved in your package.
Thanks again and Congratulations!!
Yes, we can custom just about any of our products! Adding dates to cufflinks is not a problem and no extra costs!
Yes we wholesale! Find us on Etsy Wholesale or Message us and we'll get you our linesheet!